Kudos Amazon!

Amazon

Amazon

Quite a while back, in September in fact, I ordered a big honkin battery for my Acer Aspire One. I bought the 9 cell version through Amazon from a place called NewMP3Technology. The battery came, I charged it right up and used it on the upcoming Ohio Linux Fest. My only note on it was that Allan bought a similar battery, obviously from a different place and seemed to get a bit more battery time out of it, but all in all, I was happy with it.

Fast forward to Christmas time. I took the family to my parents house for Christmas this year and brought a couple laptops with me for some recreational surfing while there. They live in upstate NY where there is little else to do 🙂 While using my AAO there, I let the new battery completely drain. When I plugged it back in, it would not charge. I googled around for similar problems and found that there was a bios update that fixed some of these, so I updated the bios and, you guessed it, that didn’t work either. After I got back home, I checked the original battery which charged fine.

I checked my paperwork for the new battery and found that the original listing on Amazon had a 1 year warranty on the battery. Elated, I wrote the seller through Amazon’s contact form and asked them how I would go about getting a replacement. Well, long story short, I wrote them 5 times over 3 weeks or so and never received a response other than a form email stating that the exchange time limit on the purchase had expired (30 days). Now Amazon has an A-Z guarantee that is 30 days as well, but I had passed that too. I looked the seller up in the Better Business Bureau’s website and it said they were probably out of business. Frustrated, I sent off an email to Amazon anyhow, explaining the saga and telling them that these guys were still listed as active sellers on Amazon’s site. I figured I had done my good deed for the general populace and that Amazon would remove the seller and at least nobody else would get bit. To my complete surprise, Amazon, *extended* their A-Z guarantee for me and completely refunded my money (including the shipping!) I, of course, ordered another replacement battery from a different seller through Amazon.

It’s just so uncommon these days to find a person or a business with some integrity that I just had to pass the story along. And especially so with the anonymity that the web provides. Many thanks and kudos go to Amazon. I know I’ll keep buying from them. If you are going to buy things online, you can’t find a better place to do so.

Oh, and stay away from NewMP3Technology.

Be Sociable, Share!

Leave a Reply

You must be logged in to post a comment.