Best Buy?

More like goodbye…

Friday night I go to Best Buy to check out their 17″ Gateway laptop. I bring my trusty Mint Live cd so I can check things out real quick like before I buy the thing.

When I get into the store, I am, greeted by one of the blueshirts who asks if he can help. I explain I am there for a laptop, I brought my Live cd there to do a hardware compatability check before I buy it. He says just don’t install anything on the demo machines and I say no problem, it should only take me a coupe mins to check things out.

A few minutes later (still booting the live cd) the “supervisor” whiteshirt guy comes storming over to me saying “you can’t do that!”. Do what? Install “stuff” on computers… (Mind you I already have permission) I am not installing anything, just checking hardware compat for Linux – I need to buy a laptop. Supervisor says “Linux will run fine on it”. I look at the screen and I X is trying to start so I say it’s almost done. Supervisor steps in between me and laptop, rips out cd, pushes it at me and says “you can’t do this and if you don’t like it I can get someone to escort you out of the store”.

Needless to say I didn’t buy a laptop from Best Buy that night – or any other. What I *DID* do, when I got back home was to send nastymails to everyone at Best Buy I could find an email address for. I simply cannot deal with mean and nasty customer service people anymore and I do not have a problem writing emails to complain about it. Honestly, if this guy would have pulled his attitude with my wife while I was watching, someone would have had to bail me out of jail. You all know the type – I have even had the misfortune to have to work with the Joe Powertrip people like this before. Further, I did a little research on the Laptop I was unable to complete looking at in the store and found that there are some Linux issues with the i3 procs and perhaps even the Atheros wlan and Intel HD video too. This means that the “supervisor” guy was not only a butthead but was giving bad technical advice too. As a technical guy myself, that is not cool. If you don’t know the answer and do not understand the technology, at least be man enough to cop to it and go find the correct answer.

It’s unfortunate that this all went down like it did because I have a best buy store credit card and have previously been quite happy with my purchase experience there. It is, however, difficult to want to go shopping at a store that the manager threatened to throw you out of though.

Update: I was called on monday evening by the store manager who apologized profusely. He asked if I felt my experience had negatively impacted my decision to shop there in the future. No kidding, he really asked that.. DUH. Anyhow, I told the store manager there that I thought this guy should be, at least, retrained, that he was intentionally mean and that the technical people there should indeed be technical people. He asked if there was anything he could do to make my experience better. There isn’t, just make sure this crap doesn’t happen again. This morning I started getting emails from Best Buy Corporate. Who says the pen is not mightier than the sword?

I will probably not shop there, at least for a while, but maybe this whole debacle can turn out to be a win for Linux users who want to check hardware compatibility? Maybe…

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