LincolnBlogs

A few days ago my storage facility emailed me and asked me to take a quick customer survey. I obliged.

Dear Lincoln, Is there anything else that you would like to tell us about your experience with Extra Space Storage?

My understanding is that you folks just took over the storage space I have been using for some time now so I am not entirely sure most of my problems are related to your company. What I can say for sure is when I initially signed up there, the clerk was really a jerk to us and obviously had no idea what he was doing. He made several snide comments and it took me 4 phone calls to get our access code. I would have left then, but this was the closest facility to me that didn’t charge exorbitant prices. You have since fixed the price point and are charging me as much as possible. The last time I visited my non-climate controlled unit, I found all my possessions covered in leaves and cobwebs and other miscellaneous flora, as if there has been some squirrel or rat or other critter in there. I didn’t bother even reporting it since I had such a horrible experience with the worker I ran into when I first signed up. At this point, the moment I can find a cheaper facility I am gone to take my chances there. At almost $50 a month for a 5×5 non-climate controlled unit with a crappy door and some mongoose living in it unattended I feel as if I am truly getting ripped off every time the bill comes due. And someone needs to fix the exit keypad that you literally have to hold up while you punch the digits. Apparently someone ran it over and the resourceful staff there have it professionally fixed with an old bungee cord.